Yes, we require a 25% damage deposit as part of your booking (Automatically applied at checkout). This deposit is fully refundable once all hired equipment has been returned, inspected, and confirmed to be in good condition.

We aim to process all deposit refunds within 3–5 working days after your event.

There is no minimum order for collection from our warehouse.

For delivery, a minimum order value of £200 applies.

If your order is below the minimum but you’re in a pinch, give us a call — we’ll do our best to help. If delivery is achievable, a small surcharge may apply.

Yes, we offer both delivery and collection services!

Delivery and collection are free within 10 miles of our base (NR20 3TL).

Outside this area? No problem — we can still deliver for a small additional charge. Just ask for a quote when booking.

We understand that accidents happen. If any items are damaged, lost, or stolen during your hire, you’ll be responsible for the repair or replacement costs.

We’ll always assess items fairly and let you know before charging. To avoid surprises, please treat all equipment with care and store it securely when not in use.

Yes, the equipment must be cleaned before returning it; otherwise, a cleaning fee will be charged.

Cancellation fees apply as follows:

– Deposit is non-refundable.

– 50% of the invoice total will be charged.

– The full invoice amount will be charged.

Yes, we're happy to help you choose the right equipment for your needs. Just let us know the details of your event or project, and we’ll guide you through the best options.

Yes, all our equipment is PAT tested and gas safe certified to ensure it meets safety standards.